Business Grade Internet Solutions
Update - Telstra continues to complete the work to restore the main cables, however further complications have been identified with extensive damage affecting at least some of the main lead in cables, requiring additional cable replacement.

Unfortunately no ETR is available for the completion of the main cable migrations or the replacement of the damaged main cable.

Further updates to follow.
Aug 23, 12:45 AEST
Update - AAPT fibre has been installed and equipment commissioned. Telstra is progressing with final transmission acceptance testing. Service record details have been reviewed and confirmed for migration. Telstra has determined the cable order of the 11 main cables to be migrated which is expected to commence later this week. AAPT resources will monitor the ports as services are migrated. Customer services are expected to gradually restore as Telstra works through the main cable migration work. No firm ETR has been provided by Telstra for the completion of the main cable migrations.
Aug 14, 12:08 AEST
Update - Telstra has confirmed that the fibre hauling work is completed. Final Power installation work is expected to be completed by 28/07/2017.

The connection of the copper based services is tentatively expected to occur from 01/08/2017 and is dependent on the coordination with other carriers.
The copper cabling work is the last thing that is required for restoring Ethernet over copper services.

No firm ETR has been provided by Telstra for service restoration.
Jul 28, 09:44 AEST
Update - AAPT have advised that the 3rd party provider continues to progress with the rebuild of the Parklea exchange. The 3rd party provider has advised that the DC power system has been commissioned. Final mains power install is expected to be completed by the end of 21/07/2017 which will provide the power requirements for the exchange.

Fibre installation work is ongoing with no ETR for completion available. Cable installation to the MDF has commenced and is ongoing. Copper cutovers have not commenced and no ETR has been provided for this work.

The next update will be provided as soon as further information becomes available.
Jul 14, 12:49 AEST
Update - AAPT have provided the design for the fibre path and is currently awaiting approval. The hauling of the fibre cable is expected to occur next week and may be impacted by a NSW Football notice advising that Valentine Park has scheduled events during the school holidays. The events are expected to cause inconvenience with access for staff working on rebuilding the Parklea exchange. The copper relocation and integration is expected to commence after the fibre hauling work has been completed.

Further updates to follow.
Jul 3, 14:26 AEST
Identified - Telstra has advised that the temporary structures have been delivered to the Parklea site. Temporary entry and power is currently being progressed. The installation of equipment, internal cabling and power system works is expected to continue this week and possibly next. This will be followed by the installation of street cabling in preparation for the cutover of services onto the new exchange.

No ETR has been provided by Telstra for service restoration.
Jun 27, 08:10 AEST
Update - Telstra has advised that the temporary structures have been scheduled to be relocated to the Parklea site on 22/06/2017. This date changed due to the complexity of the build.
Telstra is expected to commence the re-termination of Copper cabling and complete the jumpering to the AAPT equipment over the following week. No ETR has been provided by Telstra for service restoration.
Jun 21, 09:21 AEST
Update - Just a further update.

Telstra has authorised the final work to be completed on the temporary structures. This work involves the installation of the MDF and Power to our carriers rack. Our carriers technicians are scheduled to complete this work by 15/06/2017. The temporary structures are expected to be transported to the Parklea site by 16/06/2017. Integration of the structures to the exchange foundation is expected to commence once they arrive.

Further updates to follow.
Jun 14, 14:54 AEST
Update - Just a further update.

The site has been cleared and council approvals have been granted which has allowed the exchange foundation (concrete slab) to be completed. The work continues in preparation for the prefabricated structures to be delivered and installed. Final assembly of cabling and power is expected to occur after the prefabricated structures are delivered.

AAPT have completed the installation of equipment at the Erskine Park staging site. The delivery of the prefabricated structures to the Parklea site has not been confirmed but is possibly expected to occur by 09/06/2017.

Further updates to follow.
Jun 5, 08:00 AEST
Update - Installation of New Communications Rack is to occur next week at temporary site in a new prefabricated Telstra HUT.
This Hut will then be moved to Parklea Telstra exchange for installation. No Estimated time as to when the hut will be installed at Parklea.

No Final Estimated time of repair has been advised.
May 30, 07:52 AEST
Update - Our carrier has been advised that Telstra continues to progress with the rebuild of the Parklea exchange. There is no timeframe available yet for the completion of this work.

While the rebuild continues at Parklea, equipment is being prepared at a temporary staging site in Erskine Park. Approval has been provided for the installation of this equipment at the temporary staging site. This is expected to be completed by 28/05/2017.

Final assembly of cable and power at the Parklea site is expected to occur when the replacement structures are delivered from the temporary staging site. The estimate for this work to be completed is by 04/06/2017.

An ETA for total service restoration is unavailable. The next update will be provided as soon as further information becomes available.
May 22, 14:30 AEST
Update - Our carrier has been advised that the rebuild of the core infrastructure at the exchange is expected to require a further two weeks. The replacement structures have been delivered while technicians continue to work on the rebuild.

An ETA for service restoration is unavailable. The next update will be provided by 23/05/2017 or as soon as further information becomes available.
May 16, 11:05 AEST
Update - Our upstream carrier has been advised from Telstra that the rebuild of the exchange requires significant infrastructure to be installed which includes;
• Approval and installation of additional power to the site
• Extensive Copper cabling to be installed
• Extensive Fibre cabling (1000+ pairs) to be installed and spliced
• Mobile Exchanges – One has been delivered another is en-route.

The power, Copper and Fibre work is expected to require 7 days to complete. Whilst all efforts are made to rebuild the exchange, no ETA is currently available for service restoration.

The next update will be as information becomes available from the 3rd party provider.
May 10, 13:46 AEST
Update - Telstra has advised Toxic materials to be removed from site before restoration work commences. Mobile exchanges still on route to site.
May 10, 09:35 AEST
Update - Mobile exchanges are en-route from Victoria. Eta 9am 10/5/2017. Further updates on arrival.
May 9, 15:49 AEST
Update - Telstra advise that Mobile exchange to be shipped from Morwell, Vic. Expected to arrive tomorrow 10 May. No Etr
May 9, 12:11 AEST
Update - Telstra advise that a Mobile Exchange is being sourced to replace the damaged unit. No ETA.
Please be aware that due to the nature of this fault, we believe that the outage will take an extended amount of time to restore.
May 9, 10:54 AEST
Update - Field staff granted site access. Accessing damage. ETR TBA.
May 9, 09:19 AEST
Update - Field staff advise that the fire is suspected arson which has caused damage to the Exchange. Crime scene established and Police and Fire Brigade investigating. Field staff unable to access site at present. Extent of damage unknown. ETR TBA
May 9, 07:56 AEST
Update - Field techs still onsite investigating. Services in Norwest Business park would be affected.
May 9, 07:30 AEST
Investigating - Telstra have confirmed there is a fault attributed to an exchange fire at the Parklea Exchange.

Field techs are onsite investigating, no ETR at this stage.
May 9, 07:17 AEST
Network Services Operational
Metro Ethernet - Copper   Operational
Metro Ethernet - Wireless   Operational
Metro Ethernet - Fibre   Operational
NBN   Operational
ADSL   Operational
IP Transit   Operational
3G/4G Data Services   Operational
Intercapital Ethernet   Operational
Voice Services Operational
Voice trunking   Operational
Hosted voice   Operational
Hosted Services Operational
Spam Filtering   Operational
Web Hosting   Operational
ESXi Servers   Operational
Co-location   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
FireNet Maintenance Event - Victoria Core Upgrades Sep 26, 23:00 - Sep 27, 06:00 AEST
During the above time, FireNet engineers will be migrating connections to new 10Gbit infrastructure in Victoria.

Customers may notice an outage of up to 1x30mins while the maintenance is completed. In the event your service does not restore on completion of the planned event, please reset your interfacing equipment or link.



Please contact the FireNet NOC should you have any questions, comments, or concerns.
Email: support@firenet.com.au
Phone one of the following numbers:
Australia: 1300 636 636
International customers please call +61 2 9397 7050
Posted on Sep 7, 17:07 AEST
Past Incidents
Sep 21, 2017
Start Date: 21st September 19:22 AEST End Date: 21st September 19:58 AEST

A network outage occurred in Victoria that affected some fibre servcies which has been resolved.

During this time, Customers would of noticed packet loss and internet reach-ability issues.

The source of the issue looks to be an upstream supplier fault with a network device which had failed.

Please contact the FireNet NOC should you have any questions, comments, or concerns.

Email: support@firenet.com.au
Phone one of the following numbers:
Australia: 1300 636 636
International customers please call +61 2 9397 7050
Sep 21, 20:05 AEST
Sep 20, 2017

No incidents reported.

Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

No incidents reported.

Sep 13, 2017

No incidents reported.

Sep 12, 2017

No incidents reported.

Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017

No incidents reported.

Sep 7, 2017

No incidents reported.