Business Grade Internet Solutions
Update - AAPT have advised that the 3rd party provider continues to progress with the rebuild of the Parklea exchange. The 3rd party provider has advised that the DC power system has been commissioned. Final mains power install is expected to be completed by the end of 21/07/2017 which will provide the power requirements for the exchange.

Fibre installation work is ongoing with no ETR for completion available. Cable installation to the MDF has commenced and is ongoing. Copper cutovers have not commenced and no ETR has been provided for this work.

The next update will be provided as soon as further information becomes available.
Jul 14, 12:49 AEST
Update - AAPT have provided the design for the fibre path and is currently awaiting approval. The hauling of the fibre cable is expected to occur next week and may be impacted by a NSW Football notice advising that Valentine Park has scheduled events during the school holidays. The events are expected to cause inconvenience with access for staff working on rebuilding the Parklea exchange. The copper relocation and integration is expected to commence after the fibre hauling work has been completed.

Further updates to follow.
Jul 3, 14:26 AEST
Identified - Telstra has advised that the temporary structures have been delivered to the Parklea site. Temporary entry and power is currently being progressed. The installation of equipment, internal cabling and power system works is expected to continue this week and possibly next. This will be followed by the installation of street cabling in preparation for the cutover of services onto the new exchange.

No ETR has been provided by Telstra for service restoration.
Jun 27, 08:10 AEST
Update - Telstra has advised that the temporary structures have been scheduled to be relocated to the Parklea site on 22/06/2017. This date changed due to the complexity of the build.
Telstra is expected to commence the re-termination of Copper cabling and complete the jumpering to the AAPT equipment over the following week. No ETR has been provided by Telstra for service restoration.
Jun 21, 09:21 AEST
Update - Just a further update.

Telstra has authorised the final work to be completed on the temporary structures. This work involves the installation of the MDF and Power to our carriers rack. Our carriers technicians are scheduled to complete this work by 15/06/2017. The temporary structures are expected to be transported to the Parklea site by 16/06/2017. Integration of the structures to the exchange foundation is expected to commence once they arrive.

Further updates to follow.
Jun 14, 14:54 AEST
Update - Just a further update.

The site has been cleared and council approvals have been granted which has allowed the exchange foundation (concrete slab) to be completed. The work continues in preparation for the prefabricated structures to be delivered and installed. Final assembly of cabling and power is expected to occur after the prefabricated structures are delivered.

AAPT have completed the installation of equipment at the Erskine Park staging site. The delivery of the prefabricated structures to the Parklea site has not been confirmed but is possibly expected to occur by 09/06/2017.

Further updates to follow.
Jun 5, 08:00 AEST
Update - Installation of New Communications Rack is to occur next week at temporary site in a new prefabricated Telstra HUT.
This Hut will then be moved to Parklea Telstra exchange for installation. No Estimated time as to when the hut will be installed at Parklea.

No Final Estimated time of repair has been advised.
May 30, 07:52 AEST
Update - Our carrier has been advised that Telstra continues to progress with the rebuild of the Parklea exchange. There is no timeframe available yet for the completion of this work.

While the rebuild continues at Parklea, equipment is being prepared at a temporary staging site in Erskine Park. Approval has been provided for the installation of this equipment at the temporary staging site. This is expected to be completed by 28/05/2017.

Final assembly of cable and power at the Parklea site is expected to occur when the replacement structures are delivered from the temporary staging site. The estimate for this work to be completed is by 04/06/2017.

An ETA for total service restoration is unavailable. The next update will be provided as soon as further information becomes available.
May 22, 14:30 AEST
Update - Our carrier has been advised that the rebuild of the core infrastructure at the exchange is expected to require a further two weeks. The replacement structures have been delivered while technicians continue to work on the rebuild.

An ETA for service restoration is unavailable. The next update will be provided by 23/05/2017 or as soon as further information becomes available.
May 16, 11:05 AEST
Update - Our upstream carrier has been advised from Telstra that the rebuild of the exchange requires significant infrastructure to be installed which includes;
• Approval and installation of additional power to the site
• Extensive Copper cabling to be installed
• Extensive Fibre cabling (1000+ pairs) to be installed and spliced
• Mobile Exchanges – One has been delivered another is en-route.

The power, Copper and Fibre work is expected to require 7 days to complete. Whilst all efforts are made to rebuild the exchange, no ETA is currently available for service restoration.

The next update will be as information becomes available from the 3rd party provider.
May 10, 13:46 AEST
Update - Telstra has advised Toxic materials to be removed from site before restoration work commences. Mobile exchanges still on route to site.
May 10, 09:35 AEST
Update - Mobile exchanges are en-route from Victoria. Eta 9am 10/5/2017. Further updates on arrival.
May 9, 15:49 AEST
Update - Telstra advise that Mobile exchange to be shipped from Morwell, Vic. Expected to arrive tomorrow 10 May. No Etr
May 9, 12:11 AEST
Update - Telstra advise that a Mobile Exchange is being sourced to replace the damaged unit. No ETA.
Please be aware that due to the nature of this fault, we believe that the outage will take an extended amount of time to restore.
May 9, 10:54 AEST
Update - Field staff granted site access. Accessing damage. ETR TBA.
May 9, 09:19 AEST
Update - Field staff advise that the fire is suspected arson which has caused damage to the Exchange. Crime scene established and Police and Fire Brigade investigating. Field staff unable to access site at present. Extent of damage unknown. ETR TBA
May 9, 07:56 AEST
Update - Field techs still onsite investigating. Services in Norwest Business park would be affected.
May 9, 07:30 AEST
Investigating - Telstra have confirmed there is a fault attributed to an exchange fire at the Parklea Exchange.

Field techs are onsite investigating, no ETR at this stage.
May 9, 07:17 AEST
Network Services Operational
Metro Ethernet - Copper Operational
Metro Ethernet - Wireless Operational
Metro Ethernet - Fibre Operational
NBN Operational
ADSL Operational
IP Transit Operational
3G/4G Data Services Operational
Intercapital Ethernet Operational
Voice Services Operational
Voice trunking Operational
Hosted voice Operational
Hosted Services Operational
Spam Filtering Operational
Web Hosting Operational
ESXi Servers Operational
Co-location Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2017

No incidents reported today.

Jul 26, 2017

No incidents reported.

Jul 25, 2017

No incidents reported.

Jul 24, 2017

No incidents reported.

Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 13, 2017
Resolved - Start Date: 13/07/17 10:25am AEST End Date: 13/07/17 11:03am AEST

This issue was caused by a DDOS (10:25am) towards one of our customers causing an aggregation switch become unresponsive and crash (10:31am). The device did not come back up correctly and after attempting to correct the issue we decided to reboot the device again (10:48am). It came back online fine with no issues and customer connections were restored (11:00am).

FireNet engineers were already planning hardware upgrades which will mitigate this issue in the future, another planned outage will be scheduled for this upgrade.


Please contact the FireNet NOC should you have any questions, comments, or concerns.

Email: support@firenet.com.au
Phone one of the following numbers:
Australia: 1300 636 636
International customers please call +61 2 9397 7050
Jul 13, 12:11 AEST
Monitoring - Start Date: 10:25am End Date: 11:03am

Services are now restoring and investigation of the root cause is still underway, further detailed updates to follow as soon as possible.

No further customer impact should occur.


Please contact the FireNet NOC should you have any questions, comments, or concerns.

Email: support@firenet.com.au
Phone one of the following numbers:
Australia: 1300 636 636
International customers please call +61 2 9397 7050
Jul 13, 11:07 AEST
Investigating - Start Date: 10:25am End Date: Current

A network outage occurred in our next DC datacentre which is being investigated.

During this time, Customers may notice service interruptions.


Please contact the FireNet NOC should you have any questions, comments, or concerns.

Email: support@firenet.com.au
Phone one of the following numbers:
Australia: 1300 636 636
International customers please call +61 2 9397 7050
Jul 13, 10:47 AEST