Phase 4 went ahead 05/09 @ 11pm and completed successfully around ~2am (06/09) however a very small subset of services terminating in Global Switch that traverse over to Equinix SY1 had either a complete loss of service or intermittent routing issues until the fault was identified and fixed around 7:50am. A formal PIR will be sent to those affected by this outage.
Posted Sep 09, 2019 - 09:52 AEST
Update
Phase 2 (28/08) and 3 (02/09) have been completed however phase 3 last night had issues which caused a large outage within our NSW network, this outage was due to incorrect configuration resulting in a broadcast storm, this affected a majority of network links causing intermittent connectivity for up to an hour.
Fixes were applied however due to time constraints half of the migration was rolled back to be assessed and redeployed. The final phase (4) will only partially impact the components that are marked as under maintenance as a majority of the migration is completed, this will likely be completed 04/09 (from 11pm AEST - up to 2x60mins).
Posted Sep 03, 2019 - 16:58 AEST
Update
Phase 1 was completed 26/08 @ 11:48pm (AEST). A number of carrier aggregations and core devices have been migrated across to new hardware. Total downtime for each service was up to 2 minutes. Minor issues were resolved the following morning and error checking has been improved for future phases.
Posted Aug 28, 2019 - 13:02 AEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 26, 2019 - 23:00 AEST
Scheduled
During the above time, FireNet engineers will be upgrading core switching infrastructure within our Equinix SY1 Sydney Data centre. We will be utilising a phased migration method over a week to ensure minimal downtime to all customers, it will be completed outside of business hours starting from 11pm (AEST).
Customers who have services delivered to this location may notice intermittent connectivity of up to 2x60mins while the maintenance is completed.
In the event your service does not restore on completion of the planned event, please reset your interfacing equipment or link
Please contact the FireNet NOC should you have any questions, comments, or concerns. Email: support@firenet.com.au Phone one of the following numbers: Australia: 1300 636 636 International customers please call +61 2 9397 7050
Posted Aug 21, 2019 - 17:05 AEST
This scheduled maintenance affected: Network Services (Metro Ethernet - Copper, Metro Ethernet - Wireless, Metro Ethernet - Fibre, NBN, IP Transit, 3G/4G Data Services, Intercapital Ethernet, FireNet Supplied CPE), Voice Services (Voice trunking, Hosted voice), and Hosted Services (Spam Filtering, Web Hosting, ESXi Servers, Co-location).