All Systems Operational

Network Services Operational
Metro Ethernet - Copper Operational
Metro Ethernet - Wireless Operational
Metro Ethernet - Fibre Operational
NBN Operational
IP Transit Operational
3G/4G Data Services Operational
Intercapital Ethernet Operational
FireNet Supplied CPE Operational
SSL VPN Operational
Voice Services Operational
Voice trunking Operational
Hosted voice Operational
Hosted Services Operational
Spam Filtering Operational
Web Hosting Operational
ESXi Servers Operational
Co-location Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 5, 2026

Outage
Resolved - This incident has been resolved. Internet and telephony services have remained stable since the fix was implemented at 4pm and our monitoring has shown no further issues.

The outage was caused by a fault with network switching equipment at our datacentre, which was resolved by restarting the affected equipment. We are continuing to investigate the underlying cause and will notify customers in advance if any remedial maintenance is required.

If you are still experiencing any issues with your service, please contact our support team.

We apologise for the disruption and thank you for your patience.
Nov 5, 21:56 AEDT
Monitoring - The cause of this outage has been identified as a fault with network switching equipment at our datacentre. The affected equipment has been restarted and internet and telephony services have been restored.

We are now monitoring the network to confirm services remain stable. Most connections and handsets will have reconnected automatically. If you are still experiencing issues, please power cycle your router or phone equipment, and contact our support team if the problem persists.

We apologise for the disruption and will provide a further update once monitoring is complete.
Nov 5, 16:06 AEDT
Investigating - We are currently experiencing an outage affecting multiple services including internet and telephony. An engineer has been dispatched to investigate and restore services as quickly as possible.

We apologise for the disruption and will provide our next update within 45 minutes.
Nov 5, 15:22 AEDT

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

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