The Upstream carrier has confirmed this network rework has resolved the outbound congestion issue and calls should now flow as normal. If you are having any further issues please call us or submit a ticket via support@firenet.com.au
Please contact the FireNet NOC should you have any questions, comments, or concerns. Email: support@firenet.com.au Phone one of the following numbers: Australia: 1300 636 636 International customers please call +61 2 9397 7050
Posted Mar 16, 2020 - 16:20 AEDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 16, 2020 - 16:17 AEDT
Update
The upstream carrier has diverted some high call per second entity's away from their infrastructure alleviating some of the outbound call issues. Work is still being performed on this.
Posted Mar 16, 2020 - 15:21 AEDT
Update
Upstream carrier is still working on this fault as top priority, they have acknowledged this issue is with a specific larger upstream of theirs and inbound/outbound calls to their destinations are intermittently failing, we will provide updates as soon as we can.
Posted Mar 16, 2020 - 12:56 AEDT
Update
The upstream carrier has confirmed intermittent outbound call issues to some destinations, its being investigated as top priority
Posted Mar 16, 2020 - 12:08 AEDT
Identified
Outbound call failures have been reported, this has been identified to be an upstream carrier routing issue which we are investigating with the carrier now.
Posted Mar 16, 2020 - 11:58 AEDT
This incident affected: Voice Services (Voice trunking, Hosted voice).