This incident has been resolved. Internet and telephony services have remained stable since the fix was implemented at 4pm and our monitoring has shown no further issues.
The outage was caused by a fault with network switching equipment at our datacentre, which was resolved by restarting the affected equipment. We are continuing to investigate the underlying cause and will notify customers in advance if any remedial maintenance is required.
If you are still experiencing any issues with your service, please contact our support team.
We apologise for the disruption and thank you for your patience.
Posted Nov 05, 2026 - 21:56 AEDT
Monitoring
The cause of this outage has been identified as a fault with network switching equipment at our datacentre. The affected equipment has been restarted and internet and telephony services have been restored.
We are now monitoring the network to confirm services remain stable. Most connections and handsets will have reconnected automatically. If you are still experiencing issues, please power cycle your router or phone equipment, and contact our support team if the problem persists.
We apologise for the disruption and will provide a further update once monitoring is complete.
Posted Nov 05, 2026 - 16:06 AEDT
Investigating
We are currently experiencing an outage affecting multiple services including internet and telephony. An engineer has been dispatched to investigate and restore services as quickly as possible.
We apologise for the disruption and will provide our next update within 45 minutes.
Posted Nov 05, 2026 - 15:22 AEDT
This incident affected: Network Services (Metro Ethernet - Copper, Metro Ethernet - Wireless, Metro Ethernet - Fibre, NBN, IP Transit, 3G/4G Data Services, Intercapital Ethernet, FireNet Supplied CPE, SSL VPN), Voice Services (Voice trunking, Hosted voice), and Hosted Services (Spam Filtering, Web Hosting, ESXi Servers, Co-location).